Grocsmart
Effective Date: 01/01/2026
This Refund & Cancellation Policy (“Policy”) governs cancellations, returns, and refunds for orders placed through the Grocsmart mobile application or website (“Platform”). By placing an order, you agree to the terms outlined below.
Users may cancel an order before it has been dispatched.
Once canceled, a full refund (if applicable) will be initiated.
Orders cannot be canceled once dispatched.
In exceptional cases, cancellation requests may be reviewed at Grocsmart’s sole discretion.
Refunds may be issued in the following cases:
Wrong product delivered
Missing items in the order
Damaged or spoiled items at the time of delivery
Order not delivered
Duplicate or incorrect charges
Refund requests must be raised within 1 hours of delivery.
The following items are non-refundable, except where required by law:
Perishable goods (fruits, vegetables, dairy, meat, frozen items)
Items marked as “non-returnable”
Products damaged due to improper handling after delivery
Orders with incorrect address or unavailability of the recipient
Refund requests can be raised via the App / Customer Support.
Users may be required to provide images or additional information.
Once approved, refunds will be processed within 7 business days.
Refunds will be credited to the original payment method or Grocsmart wallet, as applicable.
If only part of an order is affected (e.g., one damaged item), a partial refund may be issued for the affected item(s) only.
If delivery fails due to:
Incorrect address provided by the User
User unavailability at delivery location
Grocsmart reserves the right to deny refunds or deduct delivery/handling charges.
Grocsmart facilitates transactions between Users and third-party Sellers. Refund decisions may be subject to Seller verification and policies, where applicable.
Grocsmart reserves the right to deny refunds in cases of:
Repeated refund requests
Suspected misuse or fraud
Violation of Terms & Conditions
Grocsmart may update this Policy at any time. Changes will be effective upon posting on the Platform. Continued use of the Platform indicates acceptance of the updated Policy.
For refund or cancellation queries, contact:
📧 grocsmart2026@gmail.com
📍 Bokajan, Karbi Anglong, Assam, 782480.
